Introduction
This Refund Policy describes how NOAVION handles refunds for digital services, consulting engagements, and project‑based work.
General Policy
Because NOAVION provides custom digital solutions, most payments are non‑refundable once work has begun. However, we aim to be fair and transparent in all situations.
Refund Eligibility
Refunds may be considered when:
- A project has not yet started
- A duplicate payment was made
- A billing error occurred
- NOAVION is unable to deliver the agreed‑upon service
Non‑Refundable Items
The following are not eligible for refunds:
- Completed work
- Partially completed work
- Digital deliverables already provided
- Third‑party software or licensing fees
- Retainer or deposit payments
Project Deposits
Deposits secure project scheduling and are non‑refundable unless NOAVION cancels the engagement.
Subscription Services
If NOAVION offers subscription‑based services, cancellations will take effect at the end of the current billing cycle. No partial refunds are issued.
Requesting a Refund
To request a refund, contact us at billing@noavion.com with:
- Your name
- Project or invoice number
- Reason for the request
We review all refund requests within 5–7 business days.
Changes to This Policy
We may update this Refund Policy periodically. Continued use of our services indicates acceptance of the updated policy.